FAQs

FAQ’s
Q: Where are you located?
A: We are located in South West Sydney and service all of Sydney and North Sydney
 
Q: Are you open weekends and public holidays?
A: Of course! We are available for Deliveries 7 days a week
 
Q: Do you deliver Balloons?
A: Yes; our delivery fee is $30 flat fee and we deliver to both Residential and Business across all of Sydney. Our Delivery hours are between 9:00am and 6:00pm AEST. For any Deliveries outside of these hours, please call us prior to placing your order. 
 
Q: Can I Pick up Balloons?
A: Unfortunately, we do not have a shop front for you to come pick up your balloons.
 
Q: How much notice do I need to give for Orders?
A: We prefer 3-5 days’ notice; however, we understand last minute ideas come up and will take orders 24 hours prior. Any on the day orders please call and see if it is possible.
 
Q: What is your minimum order?
A: Our minimum spend is $50 + $30 flat rate delivery. If you require a smaller order; please call and see if it is possible.
 
Q: Can I choose my own colour theme?
A: Absolutely!! We know that having the right colour theme can make all the difference to your event, and we consult with you to help colour match our balloons to your theme.
 
Q: How many colours can I choose?
A: You can choose as many or as little colours as you like. Head to our “Colour Chart” page to check out our range of colours or email us a picture of your colour theme for us to try and colour match. We can create custom colours for a fee of $.50 per balloon.
 
Q: How long will my Balloons float?
A: Our standard 11” Latex balloons last approx. 12 - 24 hours when filled with 100% Helium. By adding Ultra Hi-Float you can extend the float time to up to 3 days.
A: Air filled latex balloons can last up to 1 week.
A: Foil Balloons inflated with 100% helium can last up to 1 week; most foil balloons can also be reinflated with Helium or Air.
 
Q: What is Ultra Hi-Float?
It is a patented liquid solution that dries inside latex helium-filled balloons to form a coating that helps hold in the helium. For example, an untreated 11" balloon will float for up to 24 hours, while one treated with ULTRA HI-FLOAT will float for up to 10 days. Ultra Hi-Float is an additional $.50 per balloon.
Q: How do I pay for my order?
A: We have a few options for payments; Our website takes you to a secure payment page which accepts all major cards and PayPal. We can also send you our bank details for a Bank Transfer.
 
Q: Can I pay after they are delivered?
A: All orders require payment prior to Delivery unless preapproved prior to the event. All orders will be confirmed 24 hour prior to delivery by email or SMS.
 
Q: Can I change my order?
A: We are happy to make changes to your order up until the day prior to your event. Once Balloon arrangements have been inflated we cannot change them for you.
 
Q: Do you offer Discounts?
A: We don’t offer discounts; however we are happy to talk and put together a package unique to you, allowing you to get the best value and look for your next event.
 
Q: How many balloons do I need?
A: How many balloons you will need will depend on the size of your space. Give us a call and we can calculate how many you need for your space. For example; a 3m x 3m space with 80% coverage of the ceiling would need 100 balloons.
 
Q: Do you have DIY Balloon Kits or allow us to rent a Helium tank?
A: At the moment we do not offer this surface.
 
Q: Will you inflate my balloons I have purchased?
A: Yes. We are able to come to you with our helium tank and inflate your balloons. Call out is a minimum of 50 balloons (Latex and Foil) and Inflation starts at $1.80 Balloon + $50 Call out fee.

Disclaimer: We accept no responsibility for any balloons that burst due to poor quality. Inflation fees will still apply for all balloons that burst. If you require more balloons and we use our own stock, there will be a surcharge starting at $1.00 per Balloon payable at the time of inflation.  

 

Returns & Refunds

We do not offer any returns or refunds. All orders placed through this website are final. Balloons and Blooms takes no responsibility for Balloons that burst or pop after successful Delivery. If you are having issues or if you have had balloons burst, please contact us on 1300 108 136 to discuss options with you.